Terms of booking

1. Who does what

RideLKA (GG Services Limited, Hong Kong) is a booking agent. The transport is performed by an independent licensed local carrier in Sri Lanka named in your confirmation. We are responsible for the correctness of the booking and for arranging a replacement if the carrier fails.

2. What we sell

Private transport only: transfers, day trips and a car with driver by the day. Hotels, entrance tickets, safari park fees, flights and other travel services are not part of our service and are not sold as a package. If we suggest hotels, you book and pay them directly.

3. Prices and payment

Prices are per vehicle in US dollars and include fuel, tolls, parking and, on multi-day hire, the driver's lodging and meals. Transfers are paid to the driver at the end of the trip in cash (LKR or USD at the day's rate). Multi-day hire requires a 20% deposit by payment link; the balance is paid to the driver.

4. Waiting and changes

Airport pickups include 60 minutes of waiting from the actual landing; other pickups 15 minutes. Further waiting may be charged at $5 per 30 minutes. Route changes on the way are possible; extra distance on multi-day hire is charged at the published per-km rate.

5. Cancellation

Transfers and day trips: free cancellation up to 24 hours before pickup. Multi-day hire: free up to 7 days before the start; later the deposit is retained. If we or the carrier cancel, you get a full refund of anything paid.

6. Safety and conduct

Seat belts are worn where fitted. The driver may refuse to continue if passengers behave dangerously or ask to break traffic law. Child seats are provided on request.

7. Liability

Passenger accident liability lies with the carrier and its insurance under Sri Lankan law. Our liability as agent is limited to the amount paid to us. Nothing limits liability that cannot be limited by law.

8. Complaints

Write to hello@ridelka.com or WhatsApp within 14 days after the trip; we reply within 7 days.